BEACH BONFIRE AND EVENT POLICIES

PAYMENT-
FULL PAYMENT DUE AT TIME OF BOOKING. Reservations are NOT finalized until full payment is made. Fire and special event permitting are non-refundable or transferable through the fire department, rain or shine. Permit cost is included in our package pricing. In the event of inclement weather, high winds, high tide, turtle nesting, access closures, etc. and we are UNABLE TO PROVIDE OUR SERVICES, with the exception of burn ban, you will receive a full refund MINUS $150 deposit. This deposit is 100% NONREFUNDABLE, rain or shine.
NONREFUNDABLE DEPOSIT- $150

BEACH BONFIRE PERMITTING-
The cost of ONE beach bonfire permit is included in our package pricing. The fire department only issues a certain number of permits per night, per access. Therefore, permitting is limited and not always guaranteed. Beach bonfire permits are NON-REFUNDABLE OR TRANSFERABLE, rain or shine. To ensure the date and access of your choice as best we can, we purchase permits at 1:00AM, 2 weeks prior to reservation date unless otherwise discussed or requested.. If you book under two weeks in advance, permit is purchased at time of booking.
- If we are unable to pull the access of your choice, we will contact you to go over alternate location and date options.

RESCHEDULES-
Reschedules are permitted based on our availability AND permitting availability combined. As we book up far in advance, reschedule availability is NOT always guaranteed. As the fire department only issues a certain number of permits per night per access, access availability is NOT guaranteed. As permitting is non-refundable or transferable, reschedules, for ANY reason, even inclement weather, require an additional permit. A reschedule fee of $110 is due prior to purchase of new permit.
RESCHEDULE FEE- $110

CANCELLATIONS-
- Cancellations made by our company will receive a full refund minus $150 deposit.
- Cancellations made by client OVER 24 hours to their reservation will receive a full refund minus $150 deposit upon cancellation.
- Any cancellations made by client UNDER 24 hours to their reservation will be charged a $100 cancellation fee. Full refund minus $150 deposit + $100 cancellation fee will be processed upon cancellation.

INCLEMENT WEATHER, TURTLE NESTING, BURN BANS-
High winds, high rain percentages, high tide, burn bans & turtle nesting are cause for cancellation. As natural changes in forecast and turtles laying eggs are out of our control, same day cancellations can occur. Although, this is not a common occurrence, it does happen from time to time. If presented with any of the above issues, we will try our best to find a solution with a location change, start time change, or date change. Please note: Any location changes, or date changes, even due to weather or turtle nesting, are considered a reschedule. Reschedules require a new permit as permitting is nonrefundable or transferrable, rain or shine. See reschedule section for reschedule polices.

IF WE ARE UNABLE TO PROVIDE SERVICES
- If we are unable to provide our services, and do NOT set up due to any of the above, with the exception of burn ban, you will receive a full refund MINUS $150 deposit.
- If you are able to reschedule, we will go over any available reschedule options with you. Reschedule fee then applies (see reschedule section).

IF CONDITIONS ARE QUESTIONABLE TO PROVIDE SERVICES
We check weather daily and hourly. If there is rain in the forecast high enough to affect your fire (50%+), we will contact you via phone or text to go over your options. Please note: Our attendants head to their beach accesses at 2PM. Any changes to your reservation need to happen by 12PM the day of your fire unless otherwise discussed with management.
- If wind speed, rain percentages, or high tide are a CLOSE CALL, we will contact you the day of your fire to go over weather conditions. At that time you choose to cancel or proceed with your event.
- If you choose to cancel, you will receive a full refund minus $150 deposit.
- If you choose to proceed, no full refunds will be issued as our staff will pack up and head to their designated accesses.
- If you are able to reschedule, we will go over any available reschedule options with you. Reschedule fee then applies (see reschedule section).

UNFORESEEN WEATHER CONDITIONS
- In the event of UNFORESEEN inclement weather:
If we have fully set up, no refunds will be issued.
Please note: Our package pricing is mainly based on labor. Labor is the same, if not more, for our crew in high winds, high tide, and/or rain, no matter how long you are able to spend at your fire. That being said, we do issue partial credits to those who were able to spend little to no time at their fire due to rain. We will contact you the day after your fire to discuss options if you fit the criteria.
- If you are able to reschedule, we will go over any available reschedule options with you. Reschedule fee then applies (see reschedule section).

BURN BANS
- If your fire is cancelled due to a burn ban:
No refunds will be issued for burn ban cancellations. You will have the choice to receive a credit with our company good for a future fire of any date, or a Light Me Up gift card with the same monetary value of your reservation purchase. NO REFUNDS OR EXCEPTIONS. THIS APPLIES TO BURN BAN CANCELLATIONS ONLY

SPECIAL EVENT PERMITTING (SOUTH WALTON-30A ONLY)-
*PLEASE NOTE: THIS SPECIAL EVENT PERMITTING DOES NOT APPLY TO BAY COUNTY/PCB*
South Walton County requires additional permitting for parties with 30 or more people (yes, kids count). This “Special Event” Permit fee + processing is non-refundable or transferable, rain or shine. SWFD only issues ONE special event permit per night, per access, so they are NOT always guaranteed. In the event that is not permit available for your preferred access, we will give you alternate options and/or dates.
SPECIAL EVENT PERMIT PRICING
30-50 people - $300
51-75 people - $600
76+ people - $1200

SPECIAL EVENT PERMITTING IS NONREFUNDABLE OR TRANSFERABLE THROUGH THE COUNTY- in the event of cancellation after this additional permit has been purchased, we are unable to refund. You will receive a full refund minus special event permit + $150 deposit

- If your party grown in size AFTER you have booked and paid, we will have to add a special event permit to your reservation. We will send you an invoice for the additional charges and submit permit request. If the permit is unavailable for purchase, we will go over additional location and/or date options with you. If you wish to cancel your event, you will receive a full refund minus $150 deposit. (see cancellation section).

- If your party has over 30 people and you fail to correctly notify us, we reserve the right to refuse service, even same day. No refunds will be issued in this circumstance.

PRIVATE BEACHFRONT HOMES AND ACCESSES (SOUTH WALTON-30A ONLY)-
*PLEASE NOTE: THIS FEE DOES NOT APPLY FOR BAY COUNTY/PCB*
We service private beachfront properties based on availability, accessibility, and authorization. Due to the complexity and exclusivity of set up, ALL beach bonfires at private beach front homes will be subject to a $75 convenience fee. This fee will be added to your invoice upon booking.
CONVENIENCE FEE- $75

HOLIDAYS-
The fire department does not allow fires on July 4th. Other than that date, we do book fires on all major holidays. We give our team the choice to work or have off those days. That being said, we are shorter staffed and locations are limited. We charge a $100 HOLIDAY FEE for ALL fires booked on ACTUAL HOLIDAYS (Thanksgiving Day, Christmas Day, NYE, etc.) This $100 goes directly to your attendant. You may tip on top of this if you choose to!
HOLIDAY FEE- $100

SERVICE FEE (ROOTS, ROCK, REGGAE PACKAGE & SPECIAL EVENTS ONLY)-
An 18% service fee will be automatically added to the Roots, Rock, Reggae Package and Special Events or parties over 30 ONLY. This service fee goes directly to our set up crew. If you would like to tip on top of this 18%, you can either add it when you pay your invoice, or tip cash on site.

GRATUITY-
Tipping your attendant is customary, but not expected. If you choose to tip, gratuity can be added when you pay your invoice, or you can tip cash on site the night of your fire.
- 100% of all gratuities go to your attendant

CHANGES AND ADD-ONS TO YOUR RESERVATION-
We love to be as accommodating as possible, however, please note: Same day changes, requests etc are very difficult on our team during peak season. We understand things happen, but PLEASE try your best to make any changes or add-ons PRIOR to the day of your fire. Same day add ons and/or requests are NOT guaranteed.

- If you wish to add or take away items from your reservation please do so PRIOR to the day of your fire.
- Chalkboard messages need to be given to our reservations team PRIOR to the day of your fire.
(If you send your chalkboard request the day of your fire, we will be unable to accommodate your request)
- Food orders need to be given to our reservations team PRIOR to the day of your fire. (Large orders need to be in no later than 2 weeks in advance).

As we receive very high inquiry volume, requested changes the day of your reservation could be missed. Do not assume a change has been made unless you have received confirmation of the changes or updates requested.

NO GLASS PERMITTED ON BEACH-
You may bring anything you'd like to your beach bonfire, just NO GLASS.

BEACH CHAIR RENTAL POLICIES

  • LOCATIONS:
    Currently our beach chair rentals are provided ONLY on areas of Panama City Beach. We do NOT service condos or properties contracted with other beach services. Locations vary and are not guaranteed. When you book, we will let you know if we do not service your location.

  • PAYMENT:
    FULL AMOUNT DUE AT TIME OF BOOKING. Upon booking, you will either pay by credit card over the phone or via email invoice. Reservations are NOT finalized until full payment is made.

  • INCLEMENT WEATHER:
    High winds and high rain percentages are cause for set up cancellation. In the event of inclement weather that causes us to be COMPLETLEY UNABLE to set up, you will receive a full refund for the day(s) affected. In the event of high winds, we reserve the right to close or remove umbrellas for safety reasons. No refunds or credits are given if umbrellas have to be closed or removed. In the event of inclement weather which causes us to have to remove equipment from the beach before 5PM, no refunds will be issued.

  • REFUNDS:
    Beach chair rentals are NON-REFUNDABLE, unless we are COMPLETLEY UNABLE to set up due to inclement weather. If we are unable to set up, you will receive a full refund for the day(s) affected.

  • CANCELLATIONS:
    Cancellations to reservations made under 24hrs will be charged $100 cancellation fee. A full refund minus $100 cancellation fee will be issued upon cancellation. If $100 cancellation fee exceeds chair rental amount, chair rental payment will serve as cancellation fee and no refund will be issued.