BEACH BONFIRE AND EVENT POLICIES

PAYMENT & NON-REFUNDABLE DEPOSIT-
FULL PAYMENT DUE AT TIME OF BOOKING. Reservations are NOT finalized until full payment is made. If payment is not made within 24 hours, your reservation will be canceled. Fire and special event permitting are non-refundable or transferable rain or shine. Fire permit cost is included in our non-refundable deposit, included listed package pricing. Special event permits are added as needed, not included in listed package pricing. In the event of inclement weather, high winds, high tide, turtle nesting, access closures, etc. and we are UNABLE TO PROVIDE OUR SERVICES, with the exception of burn ban, you will receive a full refund MINUS $175 deposit. Please see “INCLEMENT WEATHER…” section below for additional terms and conditions. Special event/picnic permitting is based on event size and type, but is standard 50% of event total.
This deposit is 100% NONREFUNDABLE, rain or shine, no exceptions.
NONREFUNDABLE BONFIRE DEPOSIT- $175
NONREFUNDABLE PICNIC/EVENT DEPOSIT- $50% OF EVENT TOTAL

BEACH BONFIRE PERMITTING-
The cost of ONE beach bonfire permit is included in our package pricing. The fire department only issues a certain number of permits per night, per access. Therefore, permitting is limited and not always guaranteed. Beach bonfire permits are NON-REFUNDABLE OR TRANSFERABLE, rain or shine. To ensure the date and access of your choice as best we can, we purchase permits at 1:00AM, 2 weeks prior to reservation date unless otherwise discussed or requested.. If you book under two weeks in advance, permit is purchased at time of booking.
- If we are unable to pull the access of your choice, we will contact you to go over alternate location and date options.

RESCHEDULES-
Reschedules are permitted based on our availability AND permitting availability combined. As we book up far in advance, reschedule availability is NOT guaranteed. As the fire department only issues a certain number of permits per night per access, access availability is NOT guaranteed. As permitting is non-refundable or transferable, reschedules, for ANY reason, even inclement weather, require an additional permit. A reschedule fee of $125 is due prior to purchase of new permit. We will contact you to go over reschedule options and confirm availability prior to charging reschedule fee.
RESCHEDULE FEE- $125

NON-WEATHER/COUNTY RELATED CANCELLATIONS-
- Cancellations made by client OVER 24 hours to their reservation will receive a full refund minus $175 deposit upon cancellation.
- Any cancellations made by client UNDER 24 hours to their reservation will be charged a $100 cancellation fee. Full refund minus $175 deposit + $100 cancellation fee will be issued.

INCLEMENT WEATHER, TURTLE NESTING, BURN BANS-
High winds, high rain percentages, high tide, burn bans & turtle nesting are sometimes cause for cancellation. As natural changes in forecast and turtles laying eggs are out of our control, same day cancellations can and may occur. Although, this is not a common occurrence, it does happen from time to time. If presented with any of the above issues, we will try our best to find a solution with a location change, start time change, or date change. Please note: Any location changes, or date changes, even due to weather or turtle nesting, are considered a reschedule. Reschedules require a new permit as permitting is nonrefundable or transferrable, rain or shine. $125 reschedule fee will apply and be charged upon reschedule decision. See reschedule section for reschedule polices.

IF WE ARE UNABLE TO PROVIDE SERVICES
- If we are unable to provide our services, and do NOT set up due to any of the above, with the exception of burn ban, you will receive a full refund MINUS $175 deposit. If our staff sets foot in the sand, additional labor fees may be deducted to cover pay for attendant work- this is determined on a case by case basis.
- If you are able to reschedule, we will go over any available reschedule options with you. Reschedule fee then applies (see reschedule section).

IF CONDITIONS ARE QUESTIONABLE TO PROVIDE SERVICES
We make weather calls daily and a final company decision is made around 2-3pm depending on time of year.

- If there is rain in the forecast, high enough to affect your fire, we will contact you via phone or text to go over your options.
- If wind speed, rain percentages, or high tide are a CLOSE CALL, we will contact you the day of your fire to go over weather conditions. At that time, you will be given the opportunity to choose to cancel or proceed with your event by a certain time given to you by our staff. This allowed time to choose can and will vary upon weather conditions.
* If you choose to cancel by the time given, you will receive a full refund minus $175 deposit.
* If you choose to proceed, no refunds will be issued as our staff will pack up and head to their designated accesses and will be paid to do so.
- If you are able to reschedule, we will go over any available reschedule options with you. $125 Reschedule fee then applies (see reschedule section for additional details).

UNFORESEEN WEATHER CONDITIONS
This refers to any inclement weather circumstance that was not predicted at time of weather call. It’s the beach, it happens.
- In the event of UNFORESEEN inclement weather:
If we have fully set up, no refunds will be issued.
Please note: Our package pricing is mainly based on labor. Labor is the same, if not more, for our crew in high winds, high tide, and/or rain, no matter how long you are able to spend at your fire.
- If you are able to reschedule, we will go over any available reschedule options with you. $125 Reschedule fee then applies (see reschedule section).

BURN BANS
- If your fire is cancelled due to a burn ban:
No refunds are issued for burn ban cancellations. You will have the choice to receive a credit with our company good for a future fire of any date, or a Light Me Up gift card with the same monetary value of your reservation purchase. NO REFUNDS OR EXCEPTIONS. THIS APPLIES TO BURN BAN CANCELLATIONS ONLY

REFUNDS-
Refunds resulting from cancellations due to a inclement weather, natural disaster, hurricane, high winds, burn ban, county shut down, etc. in which we have multiple to process, will be processed in order of reservation date and time. Refunds in this circumstance will be processed within 180 days of event date. Once processed, it will take 7-10 business days to reflect onto your account.

SPECIAL EVENT PERMITTING (SOUTH WALTON-30A ONLY)-
South Walton County requires additional permitting for parties with 30 or more people (yes, kids count). This “Special Event” Permit fee + processing is non-refundable or transferable, rain or shine. SWFD only issues ONE special event permit per night, per access, so they are NOT always guaranteed. In the event that is not permit available for your preferred access, we will give you alternate options and/or dates.
SPECIAL EVENT PERMIT PRICING
1-29 people - $200
30-50 people - $350
51-75 people - $600
76+ people - $1200

SPECIAL EVENT PERMITTING IS NONREFUNDABLE OR TRANSFERABLE THROUGH THE COUNTY- in the event of cancellation after this additional permit has been purchased, we are unable to refund. You will receive a full refund minus special event permit + $175 deposit

- If your party grown in size AFTER you have booked and paid, we will have to add a special event permit to your reservation. We will send you an invoice for the additional charges and submit permit request. If the permit is unavailable for purchase, we will go over additional location and/or date options with you. If you wish to cancel your event, you will receive a full refund minus $175 deposit + $100 cancellation fee.

- If your party has over 30 people and you fail to correctly notify us, we reserve the right to refuse service, even same day. No refunds will be issued in this circumstance.

PRIVATE BEACHFRONT HOMES AND ACCESSES (SOUTH WALTON-30A ONLY)-
*PLEASE NOTE: THIS FEE DOES NOT APPLY FOR BAY COUNTY/PCB*
We service private beachfront properties based on availability, accessibility, and authorization. Due to the complexity and exclusivity of set up, ALL beach bonfires at private beach front homes will be subject to a $75 convenience fee. This fee will be added to your invoice upon booking.
CONVENIENCE FEE- $75

HOLIDAYS-
The fire department does not allow fires on July 4th. Other than that date, we do book fires on all major holidays. We give our team the choice to work or have off those days. That being said, we are shorter staffed and locations are limited. We charge a $100 HOLIDAY FEE for ALL fires booked on ACTUAL HOLIDAYS (Thanksgiving Day, Christmas Day, NYE, etc.) This $100 goes directly to your attendant. You may tip on top of this if you choose to!
HOLIDAY FEE- $100

SERVICE FEE (SPECIAL EVENTS, PICNICS, PARTIES 20 +, AND ROOTS, ROCK, REGGAE PACKAGE ONLY)-
18% “service fee” serves as an auto-gratuity and will be automatically added to invoices for events requiring Special Event permits, Parties 20+, and the Roots, Rock, Reggae Package. This service fee goes directly to our set up crew who work your event. If you would like to tip on top of this 18%, you can either add it when you pay your invoice, or tip cash on site.

GRATUITY-
Tipping your attendant is customary, but not expected. If you choose to tip, gratuity can be added when you pay your invoice, or you can tip cash on site the night of your fire.
- 100% of all gratuities go to your attendant

CHANGES AND ADD-ONS TO YOUR RESERVATION-
We love to be as accommodating as possible, however, please note: Same day changes, requests etc are very difficult on our team during peak season. We understand things happen, but PLEASE try your best to make any changes or add-ons PRIOR to the day of your fire. Same day add ons and/or requests are NOT guaranteed.

- If you wish to add or take away items from your reservation please do so and handle payment PRIOR to the day of your fire.

- If you have a chalkboard included or added to your package… please let us know what you would like it to say PRIOR to the day of your fire. This is included in two packages upon request. Meaning.. you have to request it BEFORE THE DAY OF YOUR FIRE. If you send your chalkboard request the day of your fire, we will be unable to accommodate your request.

- Food orders need to be given to our reservations team PRIOR to the day of your fire. (Large orders need to be in no later than 2 weeks in advance).

*As we receive very high inquiry volume, same day requests, changes or add ons could be missed. Do not assume a change or update has been made unless you have received confirmation of the changes or updates requested by our staff*

NO GLASS PERMITTED ON BEACH-
You may bring anything you'd like to your beach bonfire, just NO GLASS. Brining glass to your fire will result in $250 per item, shut down of your event, and suspension of our company with fees and points assessed to our vendor permit by Walton County Beach Code Compliance.

NO DOGS ON BEACH-
NO DOGS ON BEACH, unless you have a permit. Permits are only issued to property owners. Bringing your dog to the beach will result in ticket with fine, shut down of your event, and suspension of our company and potential points assessed to our vendor permit by Walton County Beach Code Compliance.

BEACH CHAIR RENTAL POLICIES

  • LOCATIONS:
    Currently our beach chair rentals are provided ONLY on areas of Panama City Beach. We do NOT service condos or properties contracted with other beach services. Locations vary and are not guaranteed. When you book, we will let you know if we do not service your location.

  • PAYMENT:
    FULL AMOUNT DUE AT TIME OF BOOKING. Upon booking, you will either pay by credit card over the phone or via email invoice. Reservations are NOT finalized until full payment is made.

  • INCLEMENT WEATHER:
    High winds and high rain percentages are cause for set up cancellation. In the event of inclement weather that causes us to be COMPLETLEY UNABLE to set up, you will receive a full refund for the day(s) affected. In the event of high winds, we reserve the right to close or remove umbrellas for safety reasons. No refunds or credits are given if umbrellas have to be closed or removed. In the event of inclement weather which causes us to have to remove equipment from the beach before 5PM, no refunds will be issued.

  • REFUNDS:
    Beach chair rentals are NON-REFUNDABLE, unless we are COMPLETLEY UNABLE to set up due to inclement weather. If we are unable to set up, you will receive a full refund for the day(s) affected.

  • CANCELLATIONS:
    Cancellations to reservations made under 24hrs will be charged $100 cancellation fee. A full refund minus $100 cancellation fee will be issued upon cancellation. If $100 cancellation fee exceeds chair rental amount, chair rental payment will serve as cancellation fee and no refund will be issued.

  • SET UP + BREAK DOWN TIMES
    We set up BY 9AM and breakdown at 5PM. Early set up and/or late break down available upon request and are subject to additional fees depending on time of year and number of sets booked.